You can access your email online by visiting Webmail and logging in with your account username and password. I will list the settings below you need to update your email client. We are not able to offer assistance on email clients unfortunately. My patience understandably is running thin. I am seriously outraged by this cavalier answer and I am going to post it on the Forum publicly. Just have the courtesy to read the history and do not give me a load of bull. I have endured lack of service from Plusnet for a week now and if soemthing is not sorted out, then I intend to make a formal complaint to Ofcom. Therefore please ensure that this is escalated to your manager immediately as a complaint. This ticket was opened by Alisdair Campbell, not by me. It is Plusnet that has created this chaos with your email system update which you then had to roll back. My settings have always been and still are exactly as given above in your childish answwer. I have been using Outlook on Plusnet for TWENTY years, probably before you were born. What on earth has that got to do with the problem ? I have been instructed by POLusnet Support to add the abover information to this ticket and you have the audacity to give me a lot of boloney about setting up my Outlkook email account. How dare you respond in this manner ? Please immediately escalate this to your manager. I have had the most outrageous answer to my ticket sent which I give further below, to which I have answered : I have just, as instructed by Plusnet staf f, uploaded the above information to the ticket raised by Plusnet staff - not by me. Subject: Mail delivery failed: returning message to senderĪre we making progress ? It would appear that all my mail is being tagged as "Spam" which would explain why it is not getting through. X-PN-Virus-Filtered: by PlusNet MXCore (v5.00) X-DMARC: Authentication-Results: dmarc=skipped X-KLMS-AntiPhishing: not scanned, license restriction X-KLMS-AntiSpam-Status: not scanned, license restriction X-CMAE-Envelope: MS4wfOi9Qoi/jMn117sejh3I+TOVrCgudd4JJpP58LVKdAFkIMhtIGJvpA1wVTR2hIr1YOp5Id4CYJFX080fq3aAXM8MTQkRpVUZKlSNGt6PKlAO Received: from (helo=)īy with esmtp (PlusNet MXCore v2.00) id 1h7OqT-0004d2-0b įinal-recipient: rfc822 smtp 550-Mailcore(2503): Your email was detected as spam. ** The remote server ? responded with: ** ?:? This message was created automatically by mail delivery software on the server. * A message that you sent to the following recipient could not be delivered due to a permanent error. This is an automatically generated Delivery Status Notification.ĭelivery to the following recipients failed permanently: This is an e-mail message sent automatically by Microsoft Outlook while testing the settings for your account. Mail delivery failed: returning message to sender I have just received the following email from an unknow sender (presumably Plusnet Support ) which reads : In case you ask, I have added it to the ticket but you never get any answer from the ticket. Using a third party email system is just not practical for obvious reasons. I have spent hours trying to unravel serious consequences entirely due to this. So please, please, please, please,please,please,please,please,please,please,please,please,please, can you sort this disaster out once and for all and tell us what you are doing actually doing about it rather than just bland answers. I have had one contact tell me also - note a different contact - that all my mails are going into his SPAM folder. Obviously I cannot give you the header of the email which was not received.īut clearly, this email exchange has nothing to do with 123-Reg or SPFs. I did not receive your email of 21 March 2019 so thank you for forwarding that to me. Re-sending email due to technical problems with my main email system. This is his reply, just received this evening, to my uk2.net address : Subject: RE: Caledonian Sky Tour of New Zealand - ref QB183181ĭear Mr. These are the details of the email I sent from Plusnet yesterday : I emailed a contact yesterday and because I had not received a reply, I emailed him again through another mail system (uk2.net). Yes definitely there is an on-going issue.
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